CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@mysite.com
or fill in our contact form:
FAQ
01
Is there a return and exchanged policy?
At She Sexy Intimates, we take pride in delivering high-quality lingerie that celebrates your sensuality. Your satisfaction is of utmost importance to us, which is why we have a comprehensive return and exchange policy. To maintain hygiene standards and ensure the best possible experience for all our customers, we kindly ask that you refrain from trying on or opening undergarments from their original packaging. Once undergarments are tried on or opened, we cannot accept returns or exchanges due to the intimate nature of the products. We encourage you to carefully review your online order before purchasing any undergarments to ensure you select the perfect fit and style. If you have any questions or concerns about sizing or any other aspects of your order, our customer support team is always here to assist you. Thank you for your understanding and cooperation as we strive to provide you with a delightful shopping experience at She Sexy Intimates.
02
Is there a refund policy?
At She Sexy Intimates, once an order is placed, we are unable to offer refunds or make changes to the order due to our efficient processing system. However, we stand by our commitment to providing you with the best experience, and if we happen to send you the wrong item, we sincerely apologize for any inconvenience caused. In such cases, we will gladly exchange the item for the correct one, and the company will cover the cost of return shipping. Your satisfaction is our top priority, and we are here to assist you in every way possible. Please don't hesitate to contact our customer support team if you encounter any issues with your order. We appreciate your understanding and support, and we look forward to ensuring you have a delightful and captivating experience with She Sexy Intimates.
03
What happens when my package is lost/stolen after shipping?
At She Sexy Intimates, we understand the concern if your package is lost or stolen after we've shipped it with a provided tracking number. We want to assure you that we take our responsibilities seriously when it comes to delivering your order securely. However, once the package has been shipped and the tracking number is provided, the responsibility for the package's safety shifts to the customer or the designated recipient. Unfortunately, we cannot be held liable for any lost or stolen goods once they have left our facilities and are in the possession of the shipping carrier. We recommend keeping a close eye on the tracking status and ensuring someone is available to receive the package upon delivery to minimize any potential risks. Should any issues arise during the shipping process, we will do our best to assist and support you in resolving the matter. Thank you for your understanding and trust in She Sexy Intimates.
04
Can I track my order ?
Absolutely! At She Sexy Intimates, we offer a convenient and efficient order tracking service. Once your order has been shipped, we will provide you with a tracking number via email or your preferred contact method. Simply use this tracking number to monitor the status of your package and stay updated on its journey to your doorstep. We want to ensure you have full visibility and peace of mind throughout the shipping process. If you have any questions or need further assistance with tracking your order, our dedicated customer support team is here to help. Embrace the excitement of receiving your alluring lingerie, knowing you can easily track its progress with She Sexy Intimates.
05
Part of my order is missing.
We sincerely apologize if there's an issue with your order from She Sexy Intimates, and part of it is missing. Our team works diligently to ensure every package is complete and accurate, but occasionally errors can occur during the fulfillment process. Please reach out to our customer support team immediately with your order details, and we will swiftly investigate the matter and rectify the situation. Your satisfaction is of utmost importance to us, and we'll do everything possible to resolve the issue and ensure you receive the missing items promptly. At She Sexy Intimates, we are committed to providing you with a delightful shopping experience, and we appreciate your understanding as we work to make things right.
07
Which methods of payments can I use?
At She Sexy Intimates, we offer a variety of secure and convenient payment methods to cater to your preferences. You can shop with confidence using major credit cards like Visa, MasterCard, American Express, and Discover. Additionally, we also accept payment through trusted online platforms such as PayPal, ensuring a seamless checkout experience. With these reliable payment options, you can indulge in our alluring lingerie collection and embrace your inner seductress with ease and peace of mind.
09
Is it safe to order online?
At She Sexy Intimates, your safety and security are our top priorities. We understand the importance of trust when shopping online, and we go the extra mile to ensure your peace of mind. Our website is equipped with state-of-the-art encryption technology, safeguarding your personal data during every transaction. We only offer secure payment options, and your sensitive information is handled with the utmost care, following strict privacy protocols. With a solid reputation and commitment to customer satisfaction, you can shop confidently, knowing that your shopping experience with She Sexy Intimates is protected and worry-free. Indulge in the allure of our exquisite lingerie collection, knowing that we've got your back – both in style and in safety.
06
You’ve sent me the wrong items
We deeply apologize for any inconvenience caused if you have received the wrong order from She Sexy Intimates. We understand the importance of receiving the items you've chosen with care and attention. Rest assured, our customer support team is available and ready to assist you in resolving this matter promptly. Please contact us with your order details, and we will swiftly rectify the situation by arranging a exchange for the correct items. Your satisfaction is our utmost priority, and we are committed to ensuring you have a pleasurable shopping experience with us. Thank you for your understanding, and we look forward to making things right for you.
08
I forgot to use my discount code.
At She Sexy Intimates, we want to make your shopping experience as enjoyable as possible. If you happen to forget to apply your discount code during checkout, we kindly ask you to ensure its input before proceeding to complete your purchase. Please note that once the checkout process is complete, we won't be able to apply discounts retrospectively. Our team is here to help you with any inquiries or concerns before finalizing your order, so you can fully embrace the allure of our lingerie collection at the best possible price. Thank you for choosing She Sexy Intimates, and we look forward to bringing a touch of sensuality and elegance to your intimate moments.
10
Delivery - How much is it and how long does it take?
At She Sexy Intimates, we strive to offer a seamless shopping experience from start to finish. Our shipping rates are calculated based on your location and the size of your order, ensuring fairness and transparency. We aim to process and dispatch your order within 1-2 business days, and delivery times may vary depending on your location. Typically, you can expect your package to arrive within 3-7 business days for domestic orders. Rest assured, our team is dedicated to getting your seductive lingerie to your doorstep promptly, so you can revel in its allure and charm without delay.
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